One size fits one : building relationships one customer and one employee at a time /

Bibliographic Details

Main Author:	Heil, Gary, 1950-
Other Authors:	Parker, Tom, 1950-, Stephens, Deborah C. (Deborah Collins)
Format:	Book
Language:	English
Published:	New York : John Wiley, [1999]
Edition:	2nd ed.
Subjects:	Consumer satisfaction. Customer relations.