rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Online customer care
    sub title: applying today's technology to achieve world-class customer interaction
  name:
    name part: Cusack, Michael
    name part: 1955-
    role:
      role term: creator
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: wiu
    date issued: 1998
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xiv, 265 pages : illustrations ; 26 cm.
  note: by Michael Cusack.
  note: Includes bibliographical references (pages 257-258) and index.
  subject:
    topic: Customer services
    topic: Management
  subject:
    topic: Teleshopping
  subject:
    topic: Customer relations
  subject:
    topic: Internet marketing
  subject:
    topic: Internet advertising
  subject:
    topic: Business enterprises
    topic: Computer networks
  subject:
    topic: Consumer satisfaction
  classification: HF5415.5 .C83 1998
  classification: 658.8/12
  identifier: 0873893832 (alk. paper)
  identifier: 97046441
  record info:
    record content source: DLC
    record creation date: 971112
    record change date: 20151021065445.0
    record identifier: in00001490035