Cover Image

Total customer satisfaction : a comprehensive approach for health care providers /

Bibliographic Details
Main Author: Sherman, Stephanie G.
Other Authors: Sherman, V. Clayton
Format: Book
Language:English
Published: San Francisco : Jossey-Bass Publishers, [1999]
Edition:1st ed.
Subjects:
Health services administration.
Consumer satisfaction.
Patient satisfaction.
Medical care > Quality control.
Description
Item Description:"Strategies for health care excellence"--Cover.
Physical Description:xviii, 376 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0787943924 (pbk. : alk. paper)