rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: Saturn difference
    sub title: creating customer loyalty in your company
  name:
    name part: Lenz, Vicki.
    role:
      role term: creator
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: nyu
    date issued: 1999
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xiii, 274 pages : illustrations ; 23 cm.
  note: Vicki Lenz.
  note: Includes bibliographical references (pages 267-268) and index.
  subject:
    topic: Consumer satisfaction
  subject:
    topic: Customer relations
  subject:
    topic: Customer relations
  subject:
    topic: Consumer satisfaction
  classification: HF5415.5 .L46 1999
  classification: 658.8/12
  identifier: 0471314498 (alk. paper)
  identifier: 98038406
  record info:
    record content source: DLC
    record creation date: 980724
    record change date: 20151021055538.0
    record identifier: in00001474659