What customers like about you : adding emotional value for service excellence and competitive advantage /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London ; Santa Rosa, Calif. :
Nicholas Brealey Publishing,
1998.
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| Subjects: |
| Physical Description: | 304 pages : illustrations ; 24 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 1857882016 (alk. paper) |