Freemantle, D. (1998). What customers like about you: Adding emotional value for service excellence and competitive advantage. Nicholas Brealey Publishing.
Chicago Style (17th ed.) CitationFreemantle, David. What Customers like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. London ; Santa Rosa, Calif.: Nicholas Brealey Publishing, 1998.
MLA (9th ed.) CitationFreemantle, David. What Customers like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. Nicholas Brealey Publishing, 1998.
Warning: These citations may not always be 100% accurate.