APA (7th ed.) Citation

Albrecht, S. (1994). Service, service, service: The growing business' secret weapon : innovative and proven ideas for getting and keeping customers. B. Adams.

Chicago Style (17th ed.) Citation

Albrecht, Steven. Service, Service, Service: The Growing Business' Secret Weapon : Innovative and Proven Ideas for Getting and Keeping Customers. Holbrook, Mass.: B. Adams, 1994.

MLA (9th ed.) Citation

Albrecht, Steven. Service, Service, Service: The Growing Business' Secret Weapon : Innovative and Proven Ideas for Getting and Keeping Customers. B. Adams, 1994.