Customer focus : a strategy for success /

Bibliographic Details
Main Author:	Langevin, Roger G.
Format:	Book
Language:	English
Published:	[Menlo Park, Calif.] : Crisp Publications, [1998]
Series:	Crisp management library ; 18.
Subjects:	Customer services > Management. Total quality management.

Description
Physical Description:	x, 99 pages : illustrations ; 22 cm.
ISBN:	1560524855 (pbk.)