Cover Image

Assessing service quality : satisfying the expectations of library customers /

Show other versions (1)
Bibliographic Details
Main Author: Hernon, Peter
Other Authors: Altman, Ellen
Format: Book
Language:English
Published: Chicago : American Library Association, 1998.
Subjects:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.
Description
Physical Description:xvii, 243 pages : illustrations ; 28 cm.
Bibliography:Includes bibliographical references (pages 231-237) and index.
ISBN:0838934897 (alk. paper)