rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Providing personalized customer service
  name:
    name part: Taggart, Robert.
  name:
    name part: Crisp Publications, Inc
  type of resource: text
  origin info:
    place:
      place term: cau
    date issued: 1999
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: 4 volumes : illustrations ; 26 cm.
  table of contents: Workbook 1. Get to know your customers -- workbook 2. Meet your customers' needs -- workbook 3. Build a continuing relationship -- workbook 4. Go the extra mile.
  note: [Crisp editors ; based on materials by Robert Taggart].
  subject:
    topic: Customer services
    genre: Handbooks, manuals, etc
  related item:
    title info:
      title: Retailing smarts
  identifier: 156052538X (workbook 1)
  identifier: 1560525398 (workbook 2)
  identifier: 1560525401 (workbook 3)
  identifier: 156052541X (workbook 4)
  identifier: 98093597
  record info:
    record content source: TXA
    record creation date: 990723
    record change date: 20151021055905.0
    record identifier: in00001462260