http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Workbook 1. Get to know your customers -- workbook 2. Meet your customers' needs -- workbook 3. Build a continuing relationship -- workbook 4. Go the extra mile.
[Crisp editors ; based on materials by Robert Taggart].