Cover Image

Running an effective help desk /

Bibliographic Details
Main Author: Czegel, Barbara, 1953-
Format: Book
Language:English
Published: New York : John Wiley, [1998]
Edition:2nd ed.
Subjects:
Computer industry > Customer services > Management.
Electronic office machine industry > Customer services > Management.
Description
Item Description:"Wiley computer publishing."
Physical Description:xxv, 434 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 425-426) and index.
ISBN:0471248169 (pbk.)