APA (7th ed.) Citation

Schlossberg, E. (1998). Interactive excellence: Defining and developing new standards for the twenty-first century. Ballantine Pub..

Chicago Style (17th ed.) Citation

Schlossberg, Edwin. Interactive Excellence: Defining and Developing New Standards for the Twenty-first Century. New York: Ballantine Pub., 1998.

MLA (9th ed.) Citation

Schlossberg, Edwin. Interactive Excellence: Defining and Developing New Standards for the Twenty-first Century. Ballantine Pub., 1998.