The complete guide to preparing and implementing service level agreements /

Bibliographic Details
Main Author:	Pantry, Sheila
Other Authors:	Griffiths, Peter
Format:	Book
Language:	English
Published:	London : Library Association Pub., 1997.
Subjects:	Library cooperation. Service-level agreements. Public services (Libraries)

Description
Physical Description:	133 pages ; 24 cm.
Bibliography:	Includes bibliographical references (pages [114]-118) and index.
ISBN:	1856042391