APA (7th ed.) Citation

Rothery, B. (1997). Standards in the services industry. Gower.

Chicago Style (17th ed.) Citation

Rothery, Brian. Standards in the Services Industry. Aldershot, England ; Brookfield, Vt.: Gower, 1997.

MLA (9th ed.) Citation

Rothery, Brian. Standards in the Services Industry. Gower, 1997.