rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: customer loyalty pyramid
  name:
    name part: Lowenstein, Michael W.
    name part: 1942-
    role:
      role term: creator
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: ctu
    date issued: 1997
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xxiii, 255 pages : illustrations ; 24 cm.
  note: Michael W. Lowenstein.
  note: Includes bibliographical references (pages [239]-244) and index.
  subject:
    topic: Consumer satisfaction
  subject:
    topic: Customer relations
  classification: HF5415.335 .L69 1997
  classification: 658.8/12
  identifier: 1567200761 (alk. paper)
  identifier: 97005886
  record info:
    record content source: DLC
    record creation date: 970213
    record change date: 20151020060202.0
    record identifier: in00001392905