Cover Image

The customer loyalty pyramid /

Bibliographic Details
Main Author: Lowenstein, Michael W., 1942-
Format: Book
Language:English
Published: Westport, Conn : Quorum, 1997.
Subjects:
Consumer satisfaction.
Customer relations.
Description
Physical Description:xxiii, 255 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages [239]-244) and index.
ISBN:1567200761 (alk. paper)