Real time : preparing for the age of the never satisfied customer /

Bibliographic Details
Main Author:	McKenna, Regis
Format:	Book
Language:	English
Published:	Boston, Mass. : Harvard Business School Press, [1997]
Subjects:	Real-time data processing. Technology > Sociological aspects.

Description
Physical Description:	xi, 204 pages : illustrations ; 22 cm.
Bibliography:	Includes bibliographical references (pages 183-187) and index.
ISBN:	0875847943 (alk. paper)