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Serving the American public : best practices in customer-driven strategic planning : Federal Benchmarking Consortium Study Report /

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Bibliographic Details
Corporate Author: National Performance Review (U.S.)
Other Authors: Gore, Al, 1948-
Format: Government Document Book
Language:English
Subjects:
Administrative agencies > United States > Management.
Executive departments > United States > Management.
Customer services > United States.
Strategic planning > United States.
Government productivity > United States.
Benchmarking (Management) > United States.
Online Access:https://purl.fdlp.gov/GPO/LPS21996
Description
Item Description:Shipping list number: 97-0173-P.
"February 1997."
Physical Description:iii, 50 pages : illustrations ; 28 cm.
Available via Internet from the web site. Address as of 9/14/02: http://govinfo.library.unt.edu/npr/library/papers/benchmrk/customer.html; current access is available via PURL.
Bibliography:Includes bibliographical references (page 47).