Customer-responsive management : the flexible advantage /

Bibliographic Details
Main Author:	Davis, Frank W. (Frank White), 1939-
Other Authors:	Manrodt, Karl B., 1957-
Format:	Book
Language:	English
Published:	Cambridge, Mass. : Blackwell Business, 1996.
Subjects:	Customer services > Management. Consumer satisfaction.

Description
Physical Description:	xvii, 416 pages : illustrations ; 22 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	1557865051 (pbk.)