APA (7th ed.) Citation

Cava, R. (1997). Difficult people: How to deal with impossible clients, bosses and employees. Firefly Books.

Chicago Style (17th ed.) Citation

Cava, Roberta. Difficult People: How to Deal with Impossible Clients, Bosses and Employees. Buffalo, N.Y.: Firefly Books, 1997.

MLA (9th ed.) Citation

Cava, Roberta. Difficult People: How to Deal with Impossible Clients, Bosses and Employees. Firefly Books, 1997.