The hidden emotions of tourism /
a passive victim who is controlled by a corporate management
| Main Author: | |
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| Format: | Thesis eBook |
| Language: | English |
| Published: |
[Place of publication not identified] :
[publisher not identified] ;
1996.
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| Subjects: | |
| Online Access: | Link to OAKTrust copy |
| Summary: | a passive victim who is controlled by a corporate management active and creative being. That is, I posit that individuals and acts of resistance. and resist the emotional standards and dominant texts of are empowered by free will and social consciousness and have by management in public transcripts and minimizing the by management without completely accepting and internalizing dominant social order. Utilizing the theories of resistance effects of such performances on their sense of self by their emphasis on managerial control evident in present theory employee based on her ability to actively decipher, interpret employees are capable of both performing the emotions favored individual employee and guest on both acts of the performance intricate and diverse acts of resistance. Using the site of management. It is a picture of a cunning worker who has the on organizational uses of emotion: Emotion as Work, Organizational Cultural Manipulation of Emotion. Within all Organizational Uses of Emotional Expression, and Pairs Hotel as a case study, I paint a picture of the potential to play the role of the hospitable server defined presented by Michel Foucault and James Scott, I argue that role of emotion in work. Indeed, I argue that the scholastic serve their own ends. Lastly, I illustrate the variability should be teamed with an equal emphasis on the worker as an such emotional performances and reinterpret don-tinant texts the ability to make choices and create meaning within the the role. Next, I describe how employees actively resist three of these perspectives, the modem employee is defined as to To date, scholarship has presented us with three perspectives which strategically influences the emotional expression of within and negotiability of resistance and the impact of the workers. This thesis proposes a forth perspective on the |
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| Item Description: | "Major subject: Speech Communication". Vita. |
| Physical Description: | v, 82 leaves ; 28 cm. Also available online. Issued also on microfiche from Lange Micrographics. |
| Bibliography: | Includes bibliographical references. |