Workflow management systems for process organisations /
"This book introduces the perspective of customer-driven and teamwork-oriented process organisation. Its aim is to design and test concepts of Computer Supported Cooperative Work, especially concepts for workflow management systems, in order to fundamentally improve business processes in enterp...
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| Format: | eBook |
| Language: | English |
| Published: |
Berlin ; New York :
Springer,
[1996]
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| Series: | Lecture notes in computer science ;
1096. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | "This book introduces the perspective of customer-driven and teamwork-oriented process organisation. Its aim is to design and test concepts of Computer Supported Cooperative Work, especially concepts for workflow management systems, in order to fundamentally improve business processes in enterprises. Its methodological approach to analysis and design of cooperative networks is a response to shortcomings of current support systems and misunderstandings about cooperative work and team-based organisations. Several different commercial workflow management systems are presented and distinguished in terms of their main characteristics. Novel kinds of business process analysis are proposed, leading to interesting new combinations of information and cooperation technologies. The book not only presents ways to get around the pitfalls resulting from a naive use of these technologies, but also identifies design guidelines and critical success factors."--PUBLISHER'S WEBSITE. |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (xii, 200 pages) : illustrations. |
| Bibliography: | Includes bibliographical references (pages 163-178) and index. |
| ISBN: | 9783540494508 3540494502 9783662215746 3662215748 |
| ISSN: | 0302-9743 ; |