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Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /

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Bibliographic Details
Corporate Author: National Performance Review (U.S.)
Other Authors: Gore, Al, 1948-
Format: Government Document Book
Language:English
Published: Washington, DC : National Performance Review : [1996]
Subjects:
Benchmarking (Management) > United States.
Total quality management in government > United States.
Consumer complaints > United States.
Consumer satisfaction > United States.
Online Access:https://purl.fdlp.gov/GPO/LPS21995
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Published 1997
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Government Document Book
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