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Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /

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Bibliographic Details
Corporate Author: National Performance Review (U.S.)
Other Authors: Gore, Al, 1948-
Format: Government Document Book
Language:English
Published: Washington, DC : National Performance Review : [1996]
Subjects:
Benchmarking (Management) > United States.
Total quality management in government > United States.
Consumer complaints > United States.
Consumer satisfaction > United States.
Online Access:https://purl.fdlp.gov/GPO/LPS21995
Description
Item Description:Shipping list number: 96-0169-P.
"March 1996."
Physical Description:iii, 40 pages : illustrations ; 28 cm.
Also available via Internet from the NPR web site. Address as of 9/14/02: http://govinfo.library.unt.edu/npr/library/papers/benchmrk/bstprac.html; current access is available via PURL.
Bibliography:Includes bibliographical references.
ISBN:0160485762