The determination of the customer needs and expectations of the Texas Department of Transportation construction operations /
(TXDOT) construction operations. The established mission
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| Format: | Thesis eBook |
| Language: | English |
| Published: |
[Place of publication not identified] :
[publisher not identified] ;
1994.
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| Subjects: | |
| Online Access: | Link to OAKTrust copy |
| Summary: | (TXDOT) construction operations. The established mission and goals of the TXDOT have provided a basis for improving attempt to lead and direct the necessary changes and challenges face the senior management team of TXDOT as they composed of nearly 15,000 employees, requires some form of construction operations as well as other processes within the Currently, the Department is developing a mechanism for dynamic concepts of reengineering. Tracking the numerous expectations of the Texas Department of Transportation expected outcomes of this research is a continuous impacted by the TXDOT system including the internal customers impacted by TXDOT construction operations. One of the implementing these changes in the form of "Continuous improvement model that can be applied to the TXDOT Improvement," the Department's Total Quality Management improvements that will ensure organizational effectiveness. Management model that focuses on the project development Management model to identify, the customer needs and missing improvement opportunities on the whole TXDOT system. operations within the Texas Department of Transportation process diagrams all customers can now be identified that are Process mapping This study proposes a Total Quality process mapping. The Department must guard against process. Within the project process the construction processes along with their interrelationships. From the program, and "Retooling" TXDOT, which incorporates the satisfaction list. suboptimizing particular processes within TXDOT and thereby subprocess is highlighted in order to identify all customers This thesis presents the development of a Total Quality TXDOT system. allows the identification of the various TXDOT who sometimes are excluded from the organization's customer work operations throughout the organization. Significant |
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| Item Description: | "Major subject: Civil Engineering". Vita. |
| Physical Description: | ix, 62 leaves : illustrations ; 28 cm. Also available online. |
| Bibliography: | Includes bibliographical references. |