APA (7th ed.) Citation

Bailey, K., & Leland, K. (1995). Customer service for dummies. IDG Books Worldwide.

Chicago Style (17th ed.) Citation

Bailey, Keith, and Karen Leland. Customer Service for Dummies. Foster City, CA: IDG Books Worldwide, 1995.

MLA (9th ed.) Citation

Bailey, Keith, and Karen Leland. Customer Service for Dummies. IDG Books Worldwide, 1995.

Warning: These citations may not always be 100% accurate.