The loyalty effect : the hidden force behind growth, profits, and lasting value /

Bibliographic Details
Main Author:	Reichheld, Frederick F.
Other Authors:	Teal, Thomas, 1937-
Format:	Book
Language:	English
Published:	Boston, Mass. : Harvard Business School Press, [1996]
Subjects:	Customer relations. Consumer satisfaction. Job satisfaction. Labor productivity. Loyalty.

by Reichheld, Frederick F.
Published 1996

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