Total quality management : a cross functional perspective /
| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
J. Wiley,
[1996]
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| Subjects: |
Table of Contents:
- Quality as strategy
- What is TQM?
- The Baldrige award
- Measures of quality product and quality process : the traditional approach
- Measures of quality product and quality process : the emerging cost-of-quality model
- Continuous improvement : basic tools
- Continuous improvement : statistical process control
- Continuous improvement : some advanced tools
- Customer measurement I : traditional multi-attribute methods
- Customer measurement II : quality function deployment
- Initiating TQM : managing change
- Employee practices in total quality management organizations
- TQM and the product development process
- Reengineering and TQM : the role of information technology
- Benchmarking
- Landmarks on the TQM road.