APA (7th ed.) Citation

Rao, A. (1996). Total quality management: A cross functional perspective. J. Wiley.

Chicago Style (17th ed.) Citation

Rao, Ashok. Total Quality Management: A Cross Functional Perspective. New York: J. Wiley, 1996.

MLA (9th ed.) Citation

Rao, Ashok. Total Quality Management: A Cross Functional Perspective. J. Wiley, 1996.