Dealing with conflict & confrontation : how to keep your cool, stand your ground and reach a positive resolution /
Seminar before an audience, accompanied by dramatizations. Looks at the nature of conflict and demonstrates techniques for solving a variety of conflicts. Tells why conflicts occur, how to anticipate them, and how to break the cycles that lead to hostility. Analyzes conflict: its benefits, its level...
| Corporate Author: | |
|---|---|
| Format: | Video VHS |
| Language: | English |
| Published: |
Boulder, CO :
CareerTrack Publications,
[1992]
|
| Subjects: |
| Summary: | Seminar before an audience, accompanied by dramatizations. Looks at the nature of conflict and demonstrates techniques for solving a variety of conflicts. Tells why conflicts occur, how to anticipate them, and how to break the cycles that lead to hostility. Analyzes conflict: its benefits, its levels of escalation, and how to stop each level from intensifying. Shows how to balance being firm with being conciliatory; how to deal with backstabbing, lying, and saboatoge; what to do when someone refuses to discuss the issue; the least productive way to deal with conflict; and how to use ultimatums wisely. |
|---|---|
| Item Description: | Subtitle from container. Videorecording. |
| Physical Description: | 3 videocassettes (215 min.) : sound, color ; 1/2 in. + 1 workbook (38 pages ; 28 cm.) |
| Format: | VHS. |
| Production Credits: | Director of photography, Scott Tuke ; editor, Dale Hinkle. |
| ISBN: | 155977200X (v. 1) 1559772018 (v. 2) 1559772026 (v. 3) |