APA (7th ed.) Citation

Keen, P. G. W., & Knapp, E. M. (1996). Every manager's guide to business processes: A glossary of key terms & concepts for today's business leader. Harvard Business School Press.

Chicago Style (17th ed.) Citation

Keen, Peter G. W., and Ellen M. Knapp. Every Manager's Guide to Business Processes: A Glossary of Key Terms & Concepts for Today's Business Leader. Boston, Mass.: Harvard Business School Press, 1996.

MLA (9th ed.) Citation

Keen, Peter G. W., and Ellen M. Knapp. Every Manager's Guide to Business Processes: A Glossary of Key Terms & Concepts for Today's Business Leader. Harvard Business School Press, 1996.