Common sense government : works better and costs less.

Reinventing government : a fifth-year report card /
by: Kettl, Donald F.
Published: (1998)

Reinventing government? : appraising the National Performance Review /
by: Kettl, Donald F.
Published: (1994)

Reinventing government : how the entrepreneurial spirit is transforming the public sector /
by: Osborne, David, 1951-
Published: (1992)

From red tape to results : creating a government that works better & costs less : executive summary : the report of the National Performance Review /
Published: (1993)

Revolution at the roots : making our government smaller, better, and closer to home /
by: Eggers, William D.
Published: (1995)

Inside the reinvention machine : appraising governmental reform /
Published: (1995)

Intelligence community : accompanying report of the National Performance Review /
Published: (1993)

Reinventing government : how the entrepreneurial spirit is transforming the public sector /
by: Osborne, David, 1951-
Published: (1993)

The Department of the Interior : accompanying report of the National Performance Review /
Published: (1994)

National Aeronautics and Space Administration : accompanying report of the National Performance Review /
Published: (1994)

Problems in administrative reform /
Published: (1984)

Bureaucratic and governmental reform /
Published: (1986)

Controlling regulatory sprawl : presidential strategies from Nixon to Reagan /
by: Ball, Howard, 1937-
Published: (1984)

Reengineering through information technology : accompanying report of the National Performance Review /
Published: (1993)

Businesslike government : lessons learned from America's best companies /
by: Gore, Al, 1948-
Published: (1997)

Federal reorganization : congressional proposal to merge Education, Labor, and EEOC : report to congressional requesters /
Published: (1995)

Agency merger and bureaucratic redesign /
by: Hult, Karen Marie
Published: (1987)

Federal reorganization : Congressional proposal to merge Education, Labor, and EEOC : report to Congressional requesters /
Published: (1995)

NPR reinvention labs.
Published: (1998)

Total quality management : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform and Oversight, House of Representatives, One Hundred Fifth Congress, first session, June 9, 1997.
Published: (1998)

Quality management at the federal level : hearing before the Oversight of Government Management, Restructuring, and the District of Columbia Subcommittee of the Committee on Governmental Affairs, United States Senate, One Hundred Sixth Congress, first session, October 15, 1999.
Published: (2000)

Balancing measures : best practices in performance management /
Published: (1999)

Making government great again : mapping the road to success with ISO 9001:2008 /
by: Baranzelli, John
Published: (2009)

Reinvention express /
Published: (1999)

Total quality management : state success stories as a model for the federal government : hearing before the Oversight of Government Management, Restructuring, and the District of Columbia Subcommittee of the Committee on Governmental Affairs, United States Senate, One Hundred Sixth Congress, first session, July 29, 1999.
Published: (2000)

Design and management of service processes /
by: Ramaswamy, Rohit, 1960-
Published: (1996)

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers /
by: Laughlin, Sara, 1949-
Published: (2008)

Synchroservice! : the innovative way to build a dynasty of customers /
by: Schonberger, Richard
Published: (1994)

Quality in government services : reinvention of the federal government /
by: Gore, Al, 1948-
Published: (1999)

The referendum machine : a prescription for democratic government in the 21st century. A common man's approach to government reform /
by: Thomas, Paul
Published: (1993)

The myths of Japanese quality /
by: Eberts, Ray E., 1954-
Published: (1995)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2011)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2008)

Quality management for government : a guide to federal, state, and local implementaion /
by: Hunt, V. Daniel
Published: (1993)

Customer focus : a strategy for success /
by: Langevin, Roger G.
Published: (1998)

Management in a quality environment /
by: Griffiths, David N., 1935-
Published: (1994)