Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company /

Bibliographic Details
Main Author:	Spector, Bert
Format:	Book
Language:	English
Published:	New York : Free Press, [1995]
Subjects:	Strategic planning. Industrial management. Customer services. Consumer satisfaction.

Description
Physical Description:	xiii, 242 pages : illustrations ; 25 cm.
Bibliography:	Includes bibliographical references (pages 233-238) and index.
ISBN:	0029303850