APA (7th ed.) Citation

Walters, L. (1995). What to say when--: A complete resource for speakers, trainers, and executives. McGraw-Hill.

Chicago Style (17th ed.) Citation

Walters, Lillet. What to Say When--: A Complete Resource for Speakers, Trainers, and Executives. New York: McGraw-Hill, 1995.

MLA (9th ed.) Citation

Walters, Lillet. What to Say When--: A Complete Resource for Speakers, Trainers, and Executives. McGraw-Hill, 1995.