Customer-centered reengineering : remapping for total customer value /

Bibliographic Details
Main Author: Crego, Edwin T.
Other Authors: Schiffrin, Peter D.
Format: Book
Language:English
Published: Burr Ridge, Ill. : Irwin Professional Pub., [1995]
Subjects:

MARC

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100 1 |a Crego, Edwin T. 
245 1 0 |a Customer-centered reengineering :  |b remapping for total customer value /  |c Edwin T. Crego, Jr., Peter D. Schiffrin ; foreword, Karl Albrecht. 
264 1 |a Burr Ridge, Ill. :  |b Irwin Professional Pub.,  |c [1995] 
264 4 |c ©1995 
300 |a xviii, 220 pages :  |b illustrations ;  |c 24 cm. 
336 |a text  |b txt  |2 rdacontent 
337 |a unmediated  |b n  |2 rdamedia 
338 |a volume  |b nc  |2 rdacarrier 
504 |a Includes bibliographical references (pages 209-213) and index. 
650 0 |a Organizational change. 
650 0 |a Corporate reorganizations. 
650 0 |a Consumer satisfaction. 
700 1 |a Schiffrin, Peter D. 
999 |a MARS 
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