APA (7th ed.) Citation

Crego, E. T., & Schiffrin, P. D. (1995). Customer-centered reengineering: Remapping for total customer value. Irwin Professional Pub..

Chicago Style (17th ed.) Citation

Crego, Edwin T., and Peter D. Schiffrin. Customer-centered Reengineering: Remapping for Total Customer Value. Burr Ridge, Ill.: Irwin Professional Pub., 1995.

MLA (9th ed.) Citation

Crego, Edwin T., and Peter D. Schiffrin. Customer-centered Reengineering: Remapping for Total Customer Value. Irwin Professional Pub., 1995.