Process management to quality improvement : the way to design, document, and re-engineer business systems /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Chichester ; New York :
J. Wiley,
1994.
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| Subjects: |
| Physical Description: | xiv, 290 pages : illustrations ; 26 cm. |
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| Bibliography: | Includes bibliographical references (pages [279]-280) and index. |
| ISBN: | 0471942839 : |