World-class customer satisfaction /

Airline overbooking : customer (dis)satisfaction and communication challenges /
by: Zizka, Laura, et al.
Published: (2020)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Researching customer satisfaction & loyalty : how to find out what people really think /
by: Szwarc, Paul
Published: (2005)

Customer satisfaction.
Published: (2016)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by: Johnson, Michael D. (Michael David)
Published: (2000)

Measuring customer experience : how to develop and execute the most profitable customer experience strategies /
by: Klaus, Philipp
Published: (2015)

How to measure customer satisfaction /
by: Hill, Nigel, 1952-
Published: (1999)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

Satisfaction : how every great company listens to the voice of the customer /
by: Denove, Chris
Published: (2006)

The secret lives of customers : a detective story about solving the mystery of customer behavior /
by: Duncan, David Scott (Business consultant)
Published: (2021)

Profitable customers : how to identify, develop and retain them /
by: Wilson, Charles
Published: (1998)

Amaze your customers! : creative tips on winning & keeping your customers /
by: Zanetti, Daniel
Published: (2006)

The customer signs your paycheck /
by: Cooper, Frank (Frank J.), 1938-
Published: (2010)

The customer century : lessons from world class companies in integrated marketing and communications /
by: Grönstedt, Anders
Published: (2000)

Customer-responsive management : the flexible advantage /
by: Davis, Frank W. (Frank White), 1939-
Published: (1996)

How to give exceptional customer service /
Published: (1993)

CUSTOMER VALUE STARVATION CAN KILL prevention and cure.
by: MAHAJAN, GAUTAM. VIEIRA, WALTER
Published: (2021)

What's the secret? : to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

Budgeting at MHL Company : more heat than light shed at performance review meetings /
by: Siriwardane, Harshini P., et al.
Published: (2021)

Superior customer value in the new economy : concepts and cases /
by: Johnson, William C. (William Charles), 1954-
Published: (2004)

Competing for customers : why delivering business outcomes is critical in the customer first revolution /
by: Dasteel, Jeb, et al.
Published: (2016)

Designing and delivering superior customer value : concepts, cases, and applications /
by: Weinstein, Art
Published: (1999)

Building great customer experiences /
by: Shaw, Colin, 1958-
Published: (2005)

Building great customer experiences /
by: Shaw, Colin, 1928-
Published: (2002)

Cases on consumer-centric marketing management /
Published: (2014)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Customer first : strategy for quality service /
by: Walker, Denis
Published: (1990)

Satisfaction : a behavioral perspective on the consumer /
by: Oliver, Richard L.
Published: (2010)

Samsung Electronics : analyzing qualitative complaint data /
by: Boepple, Jack
Published: (2016)

AMA handbook for customer satisfaction /
by: Dutka, Alan F.
Published: (1994)

How to measure customer satisfaction /
by: Hill, Nigel, 1952-
Published: (2002)

Revolutionize your customer experience : Colin Shaw.
by: Shaw, Colin, 1928-
Published: (2005)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey /
by: Lamberton, Cait, et al.
Published: (2024)

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program /
by: Anton, Jon
Published: (1997)