| Tag |
First Indicator |
Second Indicator |
Subfields |
| LEADER |
00000cam a2200000 a 4500 |
| 001 |
in00001216632 |
| 005 |
20151003053636.0 |
| 008 |
940419s1995 ilua b 001 0 eng |
| 010 |
|
|
|a 94018563
|
| 020 |
|
|
|a 0786301287
|
| 035 |
|
|
|a (OCoLC)30436792
|
| 035 |
|
|
|9 AGS0877AM
|
| 040 |
|
|
|a DLC
|c DLC
|d TXA
|d UtOrBLW
|
| 049 |
|
|
|a TXAM
|
| 050 |
0 |
0 |
|a HF5415.5
|b .B37 1995
|
| 082 |
0 |
0 |
|a 658.8/12
|2 20
|
| 100 |
1 |
|
|a Barsky, Jonathan D.
|
| 245 |
1 |
0 |
|a World-class customer satisfaction /
|c Jonathan D. Barsky.
|
| 264 |
|
1 |
|a Burr Ridge, Ill. :
|b Irwin Professional Pub.,
|c [1995]
|
| 264 |
|
4 |
|c ©1995
|
| 300 |
|
|
|a xviii, 229 pages :
|b illustrations ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Consumer satisfaction
|x Case studies.
|
| 650 |
|
0 |
|a Customer services
|x Case studies.
|
| 999 |
|
|
|a MARS
|
| 999 |
f |
f |
|s d5023f56-686d-30c3-8673-66e14c22626f
|i 9434f88e-9960-31ea-9f88-a49e1c0cd0ba
|t 0
|
| 952 |
f |
f |
|p normal
|a Texas A&M University
|b College Station
|c Sterling C. Evans Library
|d Evans: Library Stacks
|t 0
|e HF5415.5 .B37 1995
|h Library of Congress classification
|i unmediated -- volume
|m A14818994650
|
| 998 |
f |
f |
|a HF5415.5 .B37 1995
|t 0
|l Evans: Library Stacks
|