Cover Image

World-class customer satisfaction /

Bibliographic Details
Main Author: Barsky, Jonathan D.
Format: Book
Language:English
Published: Burr Ridge, Ill. : Irwin Professional Pub., [1995]
Subjects:
Consumer satisfaction > Case studies.
Customer services > Case studies.
Description
Physical Description:xviii, 229 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0786301287