APA (7th ed.) Citation

Heyman, R. (1994). Why didn't you say that in the first place?: How to be understood at work. Jossey-Bass Publishers.

Chicago Style (17th ed.) Citation

Heyman, Richard. Why Didn't You Say That in the First Place?: How to Be Understood at Work. San Francisco: Jossey-Bass Publishers, 1994.

MLA (9th ed.) Citation

Heyman, Richard. Why Didn't You Say That in the First Place?: How to Be Understood at Work. Jossey-Bass Publishers, 1994.