Customer-focused quality : what to do on Monday morning /

Bibliographic Details
Main Author:	Hinton, Tom
Other Authors:	Schaeffer, Wini
Format:	Book
Language:	English
Published:	Englewood Cliffs, N.J. : Prentice Hall, [1994]
Subjects:	Customer services > Quality control. Consumer satisfaction. Total quality management. Customer services

Description
Physical Description:	xiii, 273 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (pages 261-263) and index.
ISBN:	013189630X :