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The Northbound train : finding the purpose, setting the direction, shaping the destiny of your organization /

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Bibliographic Details
Main Author: Albrecht, Karl, 1941-
Format: Book
Language:English
Published: New York : AMACOM, [1994]
Subjects:
Organizational effectiveness.
Strategic planning.
Customer services.
Description
Physical Description:x, 213 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:081440233X :