You deserve the best : a consumer's guide to product quality and total customer satisfaction /

Bibliographic Details
Main Author:	Carrubba, Eugene R.
Other Authors:	Snyder, Mark E., 1949-
Format:	Book
Language:	English
Published:	Milwaukee, Wis. : ASQC Quality Press, [1993]
Subjects:	Consumer protection > United States > Handbooks, manuals, etc. Quality of products > United States > Handbooks, manuals, etc. Consumer satisfaction > United States > Handbooks, manuals, etc.

Description
Physical Description:	xiv, 280 pages : illustrations ; 23 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0873891449