APA (7th ed.) Citation

Dean, J. W., Jr., & Evans, J. R. (1994). Total quality: Management, organization, and strategy. West Publishing.

Chicago Style (17th ed.) Citation

Dean, James W., Jr., and James R. Evans. Total Quality: Management, Organization, and Strategy. Minneapolis/St. Paul: West Publishing, 1994.

MLA (9th ed.) Citation

Dean, James W., Jr., and James R. Evans. Total Quality: Management, Organization, and Strategy. West Publishing, 1994.