Cover Image

Service quality improvement : the customer satisfaction strategy for health care /

Bibliographic Details
Main Author: Leebov, Wendy
Other Authors: Scott, Gail, 1946-
Format: Book
Language:English
Published: Chicago, Ill. : American Hospital Pub., [1994]
Subjects:
Health services administration.
Patient satisfaction.
Description
Physical Description:xvi, 362 pages : illustrations ; 28 cm.
Bibliography:Includes bibliographical references (pages 361-362).
ISBN:1556481101 (pbk.)