APA (7th ed.) Citation

Career Press Inc. (1993). Powerful telephone skills: A quick and handy guide for any manager or business owner. Career Press.

Chicago Style (17th ed.) Citation

Career Press Inc. Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner. Hawthorne, NJ: Career Press, 1993.

MLA (9th ed.) Citation

Career Press Inc. Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner. Career Press, 1993.