rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Service quality
    sub title: new directions in theory and practice
  name:
    name part: Rust, Roland T.
  name:
    name part: Oliver, Richard L.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: cau
    date issued: 1994
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: ix, 289 pages : illustrations ; 23 cm.
  note: editors, Roland T. Rust, Richard L. Oliver.
  note: Includes bibliographical references and indexes.
  subject:
    topic: Customer services
    topic: Quality control
  subject:
    topic: Consumer satisfaction
  subject:
    topic: Customer services
  classification: HF5415.5 .S468 1994
  classification: 658.8/12
  identifier: 0803949197 (cloth)
  identifier: 0803949200 (pbk.)
  identifier: 93031228
  record info:
    record content source: DLC
    record creation date: 930729
    record change date: 20151001083504.0
    record identifier: in00001170764