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Service quality : new directions in theory and practice /

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Bibliographic Details
Other Authors: Rust, Roland T., Oliver, Richard L.
Format: Book
Language:English
Published: Thousand Oaks, Calif. : Sage Publications, [1994]
Subjects:
Customer services > Quality control.
Consumer satisfaction.
Customer services
Description
Physical Description:ix, 289 pages : illustrations ; 23 cm.
Bibliography:Includes bibliographical references and indexes.
ISBN:0803949197 (cloth)
0803949200 (pbk.)