APA (7th ed.) Citation

Adair-Heeley, C. B., & Murray, B. A. (1994). Breakthrough process redesign: New pathways to customer value. AMACOM, American Management Association.

Chicago Style (17th ed.) Citation

Adair-Heeley, Charlene B., and Bruce A. Murray. Breakthrough Process Redesign: New Pathways to Customer Value. New York: AMACOM, American Management Association, 1994.

MLA (9th ed.) Citation

Adair-Heeley, Charlene B., and Bruce A. Murray. Breakthrough Process Redesign: New Pathways to Customer Value. AMACOM, American Management Association, 1994.